Q. How can I track my order?

A. Once your product departures from our facility, we will provide you with an email that contains a tracking number. Please kindly refer to your email to get live updates on order details.

Q. Where are BEE23 product made?

A. All of our products exclusively made in Toronto, Canada.

Q. Are BEE23 products vegan?

A. We use beeswax in our products. However, all of our ingredients are ethical, and well-sourced and cruelty-free. We source our beeswax from small farmers who love their bees.

Q. Are BEE23 products safe for kids?

A. Yes. But a rule of thumb, you do not use products with essential oils on children until the age of two. The Bum Balm for Baby has no essential oils and is safe for under the age of two.

Q. Are there any side effects that one may experience from using BEE23 products?

A. Only gorgeous skin that makes you feel like royalty. In all seriousness, everyone's skin is different. You should experience nothing but a smoothing and soothing sensation. If you feel any discomfort, the oils may not be right for your skin type. Natural doesn't automatically mean it's a good fit for you. We're fortunate our products are formulated with sensitive skin in mind and work beautifully across many skin types.

Q. Is Hotty Paws safe for dogs to lick on?

A. Yes indeed. We use Cedarwood Atlas which is safe for pets. I design our special recipe under the idea of keeping our fur babies safe with protected paws.

Q. Do you offer wholesale?

A. Yes absolutely! We offer our BEE23 batches in wholesale with some private label options. Send us an email at info@bee23.ca if you have any questions or concerns.

Q. Do I need to store my products in the fridge?

A. No. You do not need to store any of our products in the fridge. However, it is good practice to keep your products out of the direct sunlight, such as on a car dash or directly on a windowsill. Room temperature is the best for cosmetics.

Q. Will my solid scent or Hotty Balm go bad?

A. All BEE23 products carry a guaranteed two-year shelf life. But here's what we've discovered: customers often rediscover forgotten products months or even years later, only to find they're still perfectly usable. The scent remains pleasant, the texture stays intact. That's the power of beeswax. This natural ingredient contains preserving agents that have stood the test of time—literally. Beeswax and honey have been found in ancient Egyptian tombs, thousands of years old, and remain viable today. Your BEE23 products are built to last.

Q. The texture changed in my Hotty Balm. It now has a slight gritty feeling. Is it OK?

A. Our Hotty Balm is made without synthetic emulsifiers, so temperature shifts can occasionally create a slightly grainy texture. This is actually a sign of purity—no harsh chemicals here. The good news? It melts instantly on your warm fingers and glides beautifully into skin. If you'd prefer a creamier consistency, our suggestion is to simply double boil or microwave the balm to liquefy it, let it cool and solidify before touching it so as not to burn yourself, then pop it in the freezer. The next day take it out and let it thaw. Store at room temperature and it will return to that smooth, luxurious texture you love. Pure ingredients, zero toxins, same wonderful results.